We’re Here to Help!
If you experienced any issues—such as a malfunction, stuck items, or concerns about a toy—we’re here to help. Please use the form below to let us know what happened, and a member of our team will get back to you as soon as possible.
jump to assistance formClaw Machine Toy Disclaimer
We aim to stock authentic, licensed items in our mini claw machines. However, due to third-party suppliers and limited availability, we can’t guarantee every prize is officially licensed—some may be imitations.
Prizes are for fun, not resale. By playing, you accept that not all items can be verified as authentic.
If you’re concerned about a prize, we’ll gladly refund your win amount if the item is returned unused. Just fill out the form below to request a refund.
How Our Claw Machines Work
Our claw machines are designed to be fun, fair, and skill-based. Each machine operates with a combination of player skill and a predetermined win ratio to ensure a balanced and enjoyable experience for all.
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Skill Matters: Players control the claw’s movement and timing, which directly affects the outcome of each play.
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Guaranteed Wins: To maintain fairness, our machines follow a system that ensures a guaranteed win after a certain number of plays, even if skill alone hasn’t resulted in receiving and item.
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Fun First: While not every play will result in a win, the challenge and excitement are part of the experience—and every machine is set to give everyone a fair shot at walking away with an item.
We’re committed to providing a game that blends fun, skill, and fair opportunity.
Claw Machine Location Policy
Our claw machines are independently owned and operated, placed in partner locations for your enjoyment. However, these host businesses are not responsible for the machines’ operation, maintenance, or performance.
Their staff cannot open, service, or troubleshoot the machines, nor provide refunds or compensation. For any issues—malfunctions, prize concerns, or refund requests—please contact our support team directly.